What is MINT?
MINT is a global online retailer of high quality refurbished and second-hand electronic devices. Based in Hong Kong, where we source to and distribute from.
Where do you sell your products?
We sell and distribute to many countries around the world and have integrated local currencies. Please locate your country and currency using the drop-down menu at top right corner.
Do you have a collection service?
No, we do not. Our retail service is exclusive to online. All our products are shipped from Hong Kong, the location of our central warehouse, to individual customers worldwide. We offer a range of convenient, reliable and tracked delivery services.
About the products
What products do you sell?
We sell refurbished and second-hand electronics, such as smartphones, tablets, drones and many more.
Will my phone work in my local networks?
Yes, it will. All our iPhones and other smartphones are 100% SIM-free and unlocked, so you can use any SIM-card of your choice.
Will I get a warranty with the products I order?
Yes, you will. All products are covered under a 3 - 13 months warranty. Please read through our Warranty information page for more details on what is covered within and the exclusions that will apply.
Are your products reliable?
Yes! For our refurbished products, we use original parts from the original manufacturer to refurbish the damaged or defective parts in the second-hand phones. So you can rely on us to give you the highest quality products. For our second-hand, used products (Grade B), we ensure they are functional and appear in a good condition before we sell them.
What do you mean by the excellent quality?
At MINT we pride on our products being the finest in quality, with two processes. One the parts used for refurbishment, are all original parts that are used to change the parts that are broken or damaged. Secondly, we use over 40 factors for quality check, which is done before and after refurbishing the defected parts.
What is your delivery service?
We offer standard on all orders, however, this may not apply to everyone as it takes longer to be shipped to certain countries. Also, depending on stock availability, some orders may take longer to prepare and shipped out. You can check the time-frame of estimated delivery and shipping schedule when placing your order.
Where is my order?
Check your email, as we have emailed you tracking information. Also, check the time-frame of shipping for each product on its page, as they may not have left the warehouse yet. However, if you are having difficulty in tracking your order, or if the expected date of arrival has passed, please contact our customer service team for help. Please note that the ‘time-frame’ refers to the time that it takes for the orders to leave the warehouse for shipment and not the timing of our shipping couriers.
What if I live in a remote area?
If you live in a remote area, please allow 2 to 3 more days for delivery. Couriers typically consider an area remote if it is a location where delivery may take longer than usual to complete.
Returns and Refunds
What happens if the items are damaged in transit or are useless when arrived?
In the extreme unlikelihood that you receive a damaged or useless item. Please contact us within 15 days of receipt so we can arrange the return of the order for replacement. Instructions on how to make a replacement claim can be found on our Returns and Refunds page. And don’t worry - we always aim to give speedy and satisfactory resolutions.
What about refunds for incorrect items, items damaged in transit and/or useless when arrived?
In the extreme unlikelihood that you receive a parcel that doesn’t contain the products you ordered, and/or one that has a damaged or useless product(s). Please inform us within 15 days of your receipt so we can arrange the return of the order for replacement. Instructions on how to make a replacement claim can be found on our Returns and Refunds page.
Where is the refund for my returned item?
Please contact our customer service team for an update. They will confirm the date of refund with our accounts team. Please allow time for the package to arrive back to our central warehouse in Hong Kong, and be inspected by our returns team, which might take a week or two, or longer in some instances. Also, please note that even if we have successfully refunded your order from our end, it may take a few business days for the credit to be applied to your account. Every credit card company and bank is different, and some process refunds slower than others - we have no control over this. However, we guarantee that as long as we have processed your refund, it will appear back in your account within a span of a few days. If you have any concerns, contact your credit card provider or bank.
I am contacting but nobody is answering my calls.
While our website is online 24 hours a day, our customer service team can only be contacted directly between 9am and 6pm on weekdays and 9am to 2pm on weekends. Outside these hours, please leave a message and they will get back in touch with you in their business hours.
Further queries or concerns
We are always looking for new ways to improve our service. If you have any concerns, complaints or feedback for us, please don’t hesitate to let us know through our customer service team. We take what you have to say seriously, and we promise to work tirelessly to help all our customers reach a speedy and satisfactory resolution for their problems.
For all media enquiries please contact MINTs parent company Kepler Solutions limited. using the contact details below. Please note that this is for media enquiries only. For sale and service request please contact the customer service team via firstname.lastname@example.org.
Media enquiries email: email@example.com