Returns & Refunds
Read our Return and Refund policy below for everything you need to know about returning or exchanging your order or product.
Please note that the Return and Exchange Policy - and any reference to “your item” - does not include accessories. All returns and exchanges are performed at our sole discretion. In all cases our decision on individual cases is final. Products returned without an RMA code or authorisation will be refused delivery and the sender will be responsible for all costs.
All products returned to MINT for refund/replacement/repair are handled by our returns and exchanges service local to each country. This allows us to process requests for replacements and returns immediately as soon as the returned item has been checked for any defects when arrived. This service also covers replacements for warranty claims as well.
Prior to shipping
A full refund is available at any time prior to processing and shipping of your order. This includes pre-ordered items. It may also be possible to exchange your item prior to shipping from the warehouse. Please use our Contact Us feature to request this. If the item has already been shipped at the time that your request is read and processed by our representatives, the case will be treated as an ‘unopened box’ return. Please see terms and conditions for this return type below.
Any defects when arrived (useless items)
Your item may be eligible for Useless item exchange if it develops a software or hardware malfunction that causes the product to become inoperable and is covered under the warranty terms and conditions. Please note that instances of physical damage, liquid ingress damage and other causes excluded from the warranty terms and conditions not covered by this return or exchange policy. This exchange is only available within 15 days of receipt of the product. Failure to complete and submit this form within the 15 days will result in your product being processed through the regular warranty process. You can return the product to us once a valid RMA code or authorization has been issued. One of our technicians will assess the product, after which a replacement be sent or the item will be returned to you if no fault was found or the issue was corrected upon inspection.
Within 15 days - Unopened box
You may exchange your item for refund, minus the shipping charges, for up to 15 days from receiving your item. Any variation where the received item varies from the described specifications on the website must be raised with us within 15 days of the item received. Failure to do so will void any return or refund claim on that basis. You are required to obtain an RMA code from the Care Team before returning the item. Refunds will not be processed until the item has been received and inspected by our representative. The item must be received within 14 days of us issuing the RMA code to you. The item will not qualify for an unopened box exchange or refund if the seal plastic has been broken or tampered with in any way. A processing fee of up to 30% of product ordered value may be deducted from the refund or exchange.Lodge Your Return