Shipping Information

What are the shipping costs?

We offer FREE shipping on all orders from $100 and above. A shipping fee of $15 will be applied to all standard delivery orders with an order value below $100.

How long does it take to ship?

Standard delivery is 4-5 business days.

Shipping time depends on the product you purchased. Our aim is to ship orders within 48 hours; this does not include the additional time couriers use for transit, which typically lasts 4-5 days (on average). As such, the overall shipping time is 6-8 days.

Once your order is placed, we will start processing your orders and certain security & fraud screening, and information validation, after which we process to pick and ship out within the time-frame mentioned at the product page.

Please allow 2 to 3 extra working days for delivery to the rural areas that are outside of urban areas.

Please note:
Our goal is always to exceed your delivery expectations - and we regularly do! However, stated delivery times are based on our couriers under normal conditions, and delays may occur during holiday and peak periods, extreme weather conditions or due to unforeseen circumstances, while remote deliveries are subject to local transport schedules and may encounter extended delays.

How is my order shipped?

Orders are delivered using one of the following couriers/postage services: TNT or TOLL. Depending on your location, we will pick the quickest and most reliable service.

My order has been dispatched. How do I track it?

You will receive an email letting you know that your order has been dispatched. We will send you the tracking details along with this email, as well as a link that lets you track your shipment.

You can track your shipment manually, you can enter your parcel’s tracking number onto one of the following tracking systems, particularly the one provided by the courier selected. The courier tracking systems can be accessed by following the corresponding URLs below:

TNT icon Toll-icon

I want to change my shipping address, but I already placed my order. Can I still change it?

Unfortunately, no. Certain credit card security policies prohibit us from doing this. As such, changing delivery addresses after the order has been placed is not currently possible. If you wish, you could email us at and request the cancellation of your order ASAP, so you can place a new one with the correct address.

If my parcel gets lost in transit, will it be covered by shipping insurance?

We’ve made it a point to partner up with the most reliable and reputable shipping services so parcel deliveries are typically safe. We try extra hard making sure that each order is packaged securely in order to minimize the likelihood of any damage during transit. However, there are factors that are simply beyond our control. That’s why we offer a Shipping Insurance Service, covered by our private company insurance, to give our prudent customers an extra level of protection.

Our Shipping Insurance Service covers lost or damaged product(s) during transit at their full value. Purchasing this service will guarantee you a replacement or a refund for every item lost or damaged on its way to you. You can find this option on every product page. Note: however, that this insurance policy will no longer be valid once the product(s) has been delivered to you.

If you wish to make a claim, contact our customer service representatives via and send us your order number and supplementary details concerning the issue. After reviewing your claim, we might contact you to for additional information. We will also need to get a hold of the courier in question and obtain a report from them. Please note that processing can only begin once all claims – from you and from the courier – have been retrieved and compiled. This takes up to 5 business days on average but can take longer in some instances. Once your claim is approved, we will either reship your order or offer you a refund at our discretion.

This shipping service is completely optional. However, if you opt out of this shipping insurance service, please be informed that goods lost or damaged during transit are at your liability, and you will need to make a claim with the courier in question directly. Some couriers typically have some protective measures against such possibilities, but this is usually limited to a maximum claim of $150 per shipment. Should it come to this, we will do our best to help you get the maximum claim possible.

Only products purchased with shipping insurance will be covered by this service. Further, please be informed that shipping insurance will apply only to the individual product(s) purchased with it. Other products included in the shipment, but do not have shipping insurance purchased as part of the order, will not be covered under another product’s shipping insurance. You will need to buy one insurance per product.

However, if you have bought two products but only one shipping insurance it will only apply to the cheapest product. For example, you have bought an iPhone SE and an iPhone 7, and one shipping insurance it will only apply to the iPhone SE as it is the cheapest of the two.

I need my order - now. Please prioritise mine first.

All orders are shipped on a first-come, first-serve basis. But we understand that you may need your order shipped as soon as possible for particular reasons, like your spouse’s birthday, or a last-minute Christmas gift.



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